FAQ

When will my order ship? 

When placing an order, we do state it can take 2-5 days for the order to be processed. All rush orders placed after 1:00 PM PDT will be shipped out the next business day. Any rush orders placed on Saturday and Sunday will be shipped out on Monday. 

What if UPS marks my package as delivered but it’s nowhere to be found? 

If your package is missing and nowhere to be found, you can reach out to us, and we will file a claim with UPS. The investigation can take up to 8 days. We won’t be able to refund until UPS comes back with the status of the claim. 

Can I cancel my order? 

Yes, if your order has not shipped out yet. You can reach out to info@heavicans.com to cancel your order with your order number and name on the shipping address. 

 
International Purchases – Please Note 
International customers are responsible for all duties, customs fees, taxes, and any additional tariffs as well as a flat rate shipping fee of $50.00 
For any international orders that are refused upon delivery, a refund will be processed on the goods once they arrive back to our warehouse minus the shipping fee and a 10% restocking fee.